Refund Policy

1. Eligible cases for refund

AI-Fit Counter will grant a full refund in the following cases:

• ✓ Duplicate charge: If more than one charge was made for the same subscription period.
• ✓ Non-functional service: If Premium features were continuously unavailable for an extended period (more than 72 consecutive hours) due to causes attributable to AI-Fit Counter, and the issue was reported to the support team.
• ✓ Unauthorized charge: If a charge was made without the account holder's consent.

2. Request deadline

Requests received after this deadline will be evaluated on a case-by-case basis, but AI-Fit Counter is not obligated to grant the refund.

3. How to request a refund

To request a refund, send an email to:

The email must include:

• → Email associated with your AI-Fit Counter account
• → Date of the charge
• → Reason for the request (duplicate charge, non-functional service, etc.)
• → Transaction ID or proof of payment (if available)

You will receive a receipt confirmation within 24-48 business hours.

4. What is not refundable

The following situations are NOT eligible for refund:

• ✕ Partially consumed periods: If you have already used days of your active Premium subscription, the consumed time is not refundable.
• ✕ Change of mind: If you simply decide you no longer want the service (in this case, cancel your subscription and Premium access will be maintained until the end of the billed period).
• ✕ Accounts suspended for terms violation: If your account was suspended for violating the Terms and Conditions.
• ✕ Third-party issues: Service interruptions caused by your internet provider, device, browser, or any factor external to AI-Fit Counter.
• ✕ Voluntary downgrade: If you switch from Premium to free mid-period, Premium access is maintained until the end of the cycle but no prorated refund is issued.

5. Processing time

• • Once the request is received, our team will review the case within a maximum of 15 business days.
• • If the refund is approved, the amount will be returned to the original payment method. The crediting time depends on your banking institution (generally 5-10 additional business days).
• • If the refund is denied, you will receive an explanation with the reason via email.

6. Payment processor

• • All payments and refunds are processed through Lemon Squeezy, our certified payment processor.
• • Refunds are additionally subject to Lemon Squeezy's terms and policies as a processing platform.
• • AI-Fit Counter does NOT store credit card data or financial information. All payment information is managed exclusively by Lemon Squeezy.